1. Introduction
Emergency Electrician 247 (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, request a quotation, or engage our emergency electrician services across the West Midlands and surrounding areas.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect the following personal data when you contact us or use our services:
We may also use your telephone number to send updates via SMS or WhatsApp (e.g., arrival times, job confirmations).
We do not collect payment details online. Any card payments are processed securely over the phone or in person by our electricians using compliant chip-and-PIN devices.
3. How We Collect Your Information
- Directly from you: When you call, email, text, use WhatsApp, or fill in a contact form.
- Website forms: Via secure submission on our site.
- Phone calls: All incoming calls are recorded (you will hear a notification).
- In-person: When our electrician arrives at your property.
4. How We Use Your Information
We only use your data to:
- Respond to your enquiry or emergency call-out
- Provide a quotation
- Schedule and carry out electrical work
- Communicate job updates, arrival times, or follow-ups via email, SMS, or WhatsApp
- Improve service quality (via call recordings)
- Comply with legal or regulatory requirements
5. Sharing Your Information
We share only the minimum necessary data with:
- Our approved electricians/contractors – to enable them to attend your property and complete the work.
(Example: Name, address, phone, and fault description) - Third-party debt collection agencies or legal representatives – only if an invoice remains unpaid and we need to recover the debt.
(Example: Name, address, contact details, invoice amount, and job details)
We do NOT share or sell your data with any third-party marketing companies, insurers, or unrelated businesses.
6. Data Storage & Security
- Storage: Data is stored securely on UK-based servers with encryption.
- Call recordings: Kept for 6 months, then automatically deleted.
- Access: Limited to authorised staff and contractors on a need-to-know basis.
- Security: Firewalls, SSL encryption, and regular penetration testing.
7. Your Rights (Under UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (where no legal reason to retain)
- Object to processing
- Data portability
- Withdraw consent (where applicable)
To exercise any right, email: info@emergencyelectrician247.co.uk or call 0333 339 7761.
We will respond within 30 days.
8. Cookies & Website Tracking
Our website uses essential cookies only:
- Session cookies (for form functionality)
- No analytics or tracking cookies
No personal data is collected via cookies.
9. Retention Periods
After retention, data is securely deleted.
10. Changes to This Policy
We may update this policy. Changes will be posted here with a new “Last Updated” date.
11. Contact Us
For privacy concerns or data requests:
Email: info@emergencyelectrician247.co.uk
Phone: 0333 339 7761
Post: Emergency Electrician 247, Studio 9, 50-54 St Paul's Square, Birmingham, B3 1QS
You can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
Emergency Electrician 247 | emergencyelectrician247.co.uk | Effective: 29 December 2025 | Last Updated: 29 December 2025
By using our services, you acknowledge this Privacy Policy.